Gate Troubleshooting

Thank you for helping us troubleshoot the new gate system. The information you provide is important in helping us identify and correct issues so the system can perform as intended and provide reliable and secure access for the communities and facilities within The Greenbrier Sporting Club and Greenbrier Village.

Thank you for your time and patience as we work through these challenges; we are committed to identifying solutions and improving the reliability of the gate system.

Your First & Last Name:*
Date Of Issue:*	Date and timeToday
Time Of Issue:*	please provide hour & minute closest to when the issue occurred
Gate Location:*	Village Run West (Sugar Creek Hollow) Village Run East (Village Run Rd) Springhouse Lane Traveller's Hill Willows Lane White Sulphur Hill Hotel Main Gate (closest to Hotel entrance) Welcome Center Member Gate Welcome Center Main Gate please select the gate where you experienced the issue.
Vehicle Make Model & Color:*	this information will help us identify and review the appropriate camera footage.
License Plate Number:	number only - state is not necessary
RFID Member Decal:	click the box if you have the membership rfid sticker installed on your windshield
Select from the following issues:*	Upass device light remained blue - gate did not open Upass device light turned green but gate did not open Gate Card Did Not Open Gate When Tapped To Reader Intercom Did Not Detect the Name of Resident OTHER please select from the most common reported issues listed above
Additional Information About the Issue:	Please provide any additional information that may be helpful in troubleshooting the gate issue, such as what occurred or anything unusual you noticed.